Success story · Collections
How Contactos&Cobranzas handled 48% of its accounts with AI voice agents
48%of the accounts worked were handled by the Bot
$657.5 Min value handled automatically
$657.5 Min effective contact, in COMPLETED and PARTIALCALL statuses
The Bot implementation made it possible to automatically handle 48% of the accounts worked, corresponding to a value of close to $657.5 million, while human agents handled the remaining 52%.
The results show that the Bot played a significant role in the statuses associated with effective contact, COMPLETED and PARTIALCALL, demonstrating its ability to expand coverage without increasing the operating structure.
Key indicators of the Bot's contribution
- Coverage: The Bot handled 48% of the accounts analyzed, significantly expanding operating capacity.
- Higher productivity: Thanks to automation, the agent team was able to focus its efforts on more complex cases while the Bot handled the initial high-volume outreach.
- Effective contact: The COMPLETED and PARTIALCALL statuses add up to $657.5 million of the total value handled, showing a strong ability to generate contact.
- Early customer outreach: The Bot helped maintain constant, timely communication with unique customers during the month, increasing opportunities for interaction.
- Resource optimization: The volume handled by the Bot represented close to half of the operation, reducing reliance on manual handling for repetitive activities.
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